IT Helpdesk Technician - 1st Level Support

CEC FACILITIES LLC; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

CEC FACILITIES LLC is seeking an IT Support Technician in Irving, TX to provide courteous, professional customer service and technical assistance to end users. The role involves on-site and remote support, solving hardware, software, and network issues for a distributed user base.

You will troubleshoot, maintain, and resolve desktop computer hardware and software issues, learn internal applications, and log all activities in the tracking system.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of experience performing level one help desk support.
• Experience supporting corporate users in person or remotely.

Responsibilities

• Provide telephone and desk side problem resolution support for corporate users of computer, software, hardware, peripherals, and networks.
• Grant access, change, and reset passwords.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Learn internal business applications and provide general PC/Network support (1st Level) for distributed users.
• Perform installs, upgrades, moves, and changes for workstation hardware/software, printers, and peripherals.
• Identify, troubleshoot, resolve, and elevate issues related to desktop hardware/software and related equipment installation.
• Log all calls and activities in the tracking system.
• Assist with special projects and additional duties as assigned.

Skills

A+ certification

Networking

MCP

Windows 10

Citrix

Education

Associate degree in CS/Engineering or related

Tools

MS Office

Citrix

Job description

CEC FACILITIES LLC is seeking an IT Support Technician in Irving, TX to provide courteous, professional customer service and technical assistance to end users. The role involves on-site and remote support, solving hardware, software, and network issues for a distributed user base.

You will troubleshoot, maintain, and resolve desktop computer hardware and software issues, learn internal applications, and log all activities in the tracking system.