Onsite Help Desk Specialist | IT Support

TEKsystems; Town of Seneca Falls (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA (Health Spending Account)

Paid time off

Job summary

TEKsystems is seeking a contract Help Desk Support Analyst to provide first-level IT support for internal and external users in Seneca Falls, NY. The role handles phone, email, and tickets, troubleshoots hardware, software, and accounts, and escalates complex issues to appropriate teams.

Ideal candidates have 1–2 years of help desk experience, strong communication skills, and familiarity with Active Directory, Windows, and ITIL practices.

Qualifications

• 1–2 years of experience in a Help Desk or IT Support role.
• Technical degree in Computer Science, IT, IS, or related field.
• Experience supporting users in a high-volume service environment.
• Familiarity with AD user accounts and password management.

Responsibilities

• Serve as first point of contact for IT support requests across regions.
• Document, prioritize, and manage requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, OS, and account issues; escalate when needed.
• Maintain incident documentation and communicate progress to users.
• Follow ITSM processes and contribute to knowledge base.

Skills

Communication

English proficiency

Troubleshooting

Education

Associate/Bachelor in CS/IT/IS

Tools

Active Directory

Windows OS

Microsoft Office

ITIL concepts

Job description

TEKsystems is seeking a contract Help Desk Support Analyst to provide first-level IT support for internal and external users in Seneca Falls, NY. The role handles phone, email, and tickets, troubleshoots hardware, software, and accounts, and escalates complex issues to appropriate teams.

Ideal candidates have 1–2 years of help desk experience, strong communication skills, and familiarity with Active Directory, Windows, and ITIL practices.