Onsite IT Help Desk Technician - End-User Support

Paranet Solutions, Inc.; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Paranet Solutions, Inc. is seeking an IT Help Desk Technician to provide frontline technical support for employees on onsite duties in Carrollton, TX.

The role emphasizes clear communication and timely resolution of hardware, software, and network issues, with a focus on customer service and professional assistance. The ideal candidate has 2+ years in IT support, proficiency across Windows and Mac environments, and the ability to work under pressure in a fast-paced setting.

Qualifications

• 2+ years of experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Experience troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills.
• Ability to work well under pressure in a fast-paced environment.
• Certifications such as CompTIA A+ or MCDST are a plus.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues
• Install, configure, and update software and hardware
• Maintain accurate records of technical issues and resolutions
• Collaborate with IT team members to resolve complex issues
• Assist with setup and maintenance of computer systems and networks
• Train employees on IT policies and procedures
• Stay up-to-date on latest technologies and trends in IT

Skills

IT support experience

Windows & Mac

Communication

Customer service

Problem solving

Job description

Paranet Solutions, Inc. is seeking an IT Help Desk Technician to provide frontline technical support for employees on onsite duties in Carrollton, TX.

The role emphasizes clear communication and timely resolution of hardware, software, and network issues, with a focus on customer service and professional assistance. The ideal candidate has 2+ years in IT support, proficiency across Windows and Mac environments, and the ability to work under pressure in a fast-paced setting.