Senior Tech Help Desk Specialist: Windows & Networking Expert

TEKsystems; Irving (TX); On-site; USD 28,000 - 33,000; Part time

Job summary

TEKsystems in Irving, TX is seeking a Technical Help Desk Specialist to provide advanced hardware, software, network, and access support through in-person, phone, and remote channels. You will diagnose issues, review logs, document fixes, and escalate when needed to ensure fast, accurate resolutions.

This contract role requires five or more years of technical support experience, strong customer service, and the ability to manage multiple cases with professionalism, including weekend hotline

Qualifications

• Associate degree or technical training in a technology-related field or equivalent experience.
• 5+ years of technical support experience, including troubleshooting and root cause analysis.
• Experience diagnosing hardware, software, network, and Windows-related issues.
• Strong understanding of networking fundamentals, protocols, and configurations.
• Experience supporting Windows environments, user accounts, permissions, and system updates.
• Ability to review technical logs and work through large datasets.
• Fundamental understanding of SQL and scripting basics.
• Strong organizational and time-management skills.
• Ability to work effectively both independently and in a team.
• Willingness to provide on-site support and weekend coverage.

Responsibilities

• Respond to user inquiries involving hardware, software, system access, network connectivity, and OS functionality.
• Diagnose and resolve issues using system commands, diagnostic tools, logs, and user consultation.
• Perform advanced troubleshooting and root cause analysis to reduce repeats.
• Support Digital Support Services activities and case triage.
• Review system logs and datasets to identify errors and patterns.
• Support Windows environments, including user accounts, permissions, and updates.
• Troubleshoot network protocols, configurations, and connectivity.
• Maintain accurate records of interactions, problems, steps, and installations.
• Communicate findings and resolutions clearly to technical and non-technical users.
• Escalate complex incidents to specialized teams when needed.
• Collaborate with frontline support and engineering to resolve issues.
• Provide guidance and knowledge sharing to teammates.
• Manage multiple cases independently while meeting service expectations.
• Participate in weekend hotline coverage and other scheduled periods.

Skills

Advanced troubleshooting

Windows administration

Network troubleshooting

Log analysis

Incident management

Customer service

Case management

Independent work

End-user support

Effective communication

Education

Associate degree or technical training

Job description

TEKsystems in Irving, TX is seeking a Technical Help Desk Specialist to provide advanced hardware, software, network, and access support through in-person, phone, and remote channels. You will diagnose issues, review logs, document fixes, and escalate when needed to ensure fast, accurate resolutions.

This contract role requires five or more years of technical support experience, strong customer service, and the ability to manage multiple cases with professionalism, including weekend hotline