Junior IT Support Specialist - Hands-On, 24/7 Help Desk

TEKsystems; Coppell (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short & long-term disability

Paid Time Off

Job summary

TEKsystems in Coppell, TX is seeking an entry‑level IT support professional for a contract role. This position offers hands‑on exposure to hardware, software, and user accounts, with opportunities to build practical IT skills from day one and work in a 24/7 support environment.

You will troubleshoot common issues, assist with resets, device setup, connectivity, and general requests, escalating when needed and following up to ensure resolution.

Qualifications

• Recent IT coursework, certification, degree, bootcamp, or hands‑on experience.
• Strong customer service and communication skills.
• Natural curiosity and willingness to learn new technologies.
• Dependable, professional, and team‑oriented attitude.
• Reliable transportation.

Responsibilities

• Provide day‑to‑day technical support for end users.
• Troubleshoot hardware, software, and account‑related issues.
• Assist with password resets, device setup, connectivity issues, and general IT requests.
• Escalate complex issues when needed and follow up to ensure resolution.
• Gain exposure to industry‑standard tools, processes, and support environments.
• Work alongside experienced IT professionals who can help you develop your technical skills.

Skills

Customer service

Communication

Willingness to learn

Team‑oriented

Dependable

Education

Recent IT coursework, certification, degree, bootcamp, or hands‑on experience

Job description

TEKsystems in Coppell, TX is seeking an entry‑level IT support professional for a contract role. This position offers hands‑on exposure to hardware, software, and user accounts, with opportunities to build practical IT skills from day one and work in a 24/7 support environment.

You will troubleshoot common issues, assist with resets, device setup, connectivity, and general requests, escalating when needed and following up to ensure resolution.