Global IT Help Desk Technician (Contract)

Trigyn Technologies; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Trigyn Technologies is seeking a Help Desk Support Technician for a contract assignment in Dallas, TX. This role involves providing technical phone support for application, hardware, OS, network, and telecom issues.

The successful candidate will manage trouble tickets efficiently and work as part of a Global IT Service Desk. A minimum of 1 year of Service Desk experience is required, along with proficiency in various operating systems.

Qualifications

• Minimum 1 year Service Desk experience.
• Proficiencies in Windows XP, Windows 7, Mac, MS Office 2007/2010.
• Knowledge of Mobile Devices including iPhone, Android, Blackberry.

Responsibilities

• Provide responsive technical phone support for various issues.
• Create and maintain accurate trouble tickets.

Skills

Technical phone support

Trouble ticket management

Mobile devices support

Active Directory

Tools

Windows XP

Windows 7

MS Office 2007

MS Office 2010

Service Desk Ticketing Systems

Job description

Trigyn Technologies is seeking a Help Desk Support Technician for a contract assignment in Dallas, TX. This role involves providing technical phone support for application, hardware, OS, network, and telecom issues.

The successful candidate will manage trouble tickets efficiently and work as part of a Global IT Service Desk. A minimum of 1 year of Service Desk experience is required, along with proficiency in various operating systems.