Hybrid Helpdesk Analyst - Entry Level (DFW)

TEKsystems; Irving (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Job summary

TEKsystems in Irving, TX is seeking a Service Desk Analyst to assist end users via phone, email, and chat. The role covers a wide range of tasks, from quick password resets to mid-level troubleshooting, with a hybrid work model requiring in-office presence 2 days a week in the DFW area.

Candidates should have 1-2 years of helpdesk experience, familiarity with ticketing tools like Service Now, and experience supporting Work from Home users while collaborating with a remote team.

Qualifications

• 1-2 years of helpdesk / call center experience.
• 1-2 years of experience working with Service Now or similar ticketing tools.
• Experience supporting Work from Home end-users.
• Experience working remotely yet as a team member.

Responsibilities

• Handle in-bound contacts via phone, email, and chat to support end users.
• Perform password resets and basic troubleshooting to restore user access.
• Triage and resolve issues or escalate to higher-level support as needed.
• Collaborate with a remote team to provide consistent support across locations.

Skills

People skills

Communication

Troubleshooting

Learn and troubleshoot apps

Tools

Service Now

Active Directory

Domain hierarchy

Windows OS

MS Office Suite

Microsoft Teams

Cisco WebEx

Zoom

Job description

TEKsystems in Irving, TX is seeking a Service Desk Analyst to assist end users via phone, email, and chat. The role covers a wide range of tasks, from quick password resets to mid-level troubleshooting, with a hybrid work model requiring in-office presence 2 days a week in the DFW area.

Candidates should have 1-2 years of helpdesk experience, familiarity with ticketing tools like Service Now, and experience supporting Work from Home users while collaborating with a remote team.