Senior TAM & Solutions Architect for API & AI Security

Gravitee; Denver (NC); Hybrid; USD 126,000 - 210,000; Full time

Benefits offered by this job

Salary up to $210k OTE

Medical coverage

401k / Pension options

Stock options

25 days holiday

Mental health days & wellness budget

Your birthday off

Professional development budget

Hybrid work culture

Team events & offsite

Job summary

Gravitee is seeking a Technical Account Manager to own a tiered portfolio of enterprise accounts in North America. You will provide hands-on technical depth, guiding customers from signature to production in under six months, and then act as a trusted advisor to maximize adoption and ROI.

You will orchestrate QBRs, technical roadmaps, and enablement content while identifying growth opportunities and ensuring retention across your portfolio.

Qualifications

• Experience in a customer-facing technical role at a SaaS or infrastructure vendor.
• Portfolio management across enterprise customers with demonstrated prioritization.
• Strong depth in APIs, integration, and cloud-native tech; hands-on with Docker/Kubernetes.
• Solid understanding of API security, OAuth 2.0, OIDC, JWT, and SSO.
• Excellent communication with engineers, architects, and executives; trusted advisor.
• Ability to map customer architecture to scalable technical solutions.
• Willingness to travel to customer sites ~1–2 times per month.

Responsibilities

• Onboard to Production: guide new customers to production in under six months with architecture guidance.
• Run a Tiered Portfolio: prioritize across enterprise accounts and route work to the right team.
• Own the Advisory Rhythm: deliver QBRs, release briefings, and roadmaps; drive ROI goals.
• Drive Growth & Retention: identify expansion & adoption signals; protect retention.
• Champion Customer Advocacy: represent customers to Product & Engineering; drive requests.
• Contribute to the Field: share demos, assets, best practices, and enablement content.
• Live Our Values: act with Passion, Hold Nothing Back, and Professionalism.

Skills

Vendor-Side Experience

Portfolio Management

Platform Depth

Security & Standards Fluency

Executive Communication

Technical Customer Leadership

Boundary Discipline

Travel

Java

Python

Tools

Docker

Kubernetes

Job description

Gravitee is seeking a Technical Account Manager to own a tiered portfolio of enterprise accounts in North America. You will provide hands-on technical depth, guiding customers from signature to production in under six months, and then act as a trusted advisor to maximize adoption and ROI.

You will orchestrate QBRs, technical roadmaps, and enablement content while identifying growth opportunities and ensuring retention across your portfolio.