Technical Account Manager & Solutions Architect — API/AI

Gravitee Topco Limited.; Denver (CO); Hybrid; USD 178,000 - 210,000; Full time

Benefits offered by this job

Stock options

Health insurance

401k / Pension

25 days holiday

Job summary

Gravitee is seeking a Technical Account Manager (TAM) for North America to own post-sales technical ownership across a tiered enterprise portfolio. You will drive production adoption, guide architecture, and act as a trusted advisor to maximize value and retention.

You will collaborate with Product and Engineering, deliver QBRs, roadmaps, and enablement content, and travel roughly 1–2 times per month to customer sites as needed. Hybrid work with regional hubs is offered.

Qualifications

• Experience in a customer-facing technical role at a SaaS or infrastructure vendor.
• Proven experience managing a portfolio of enterprise customers.
• Strong technical depth in APIs, integration, and cloud-native platforms, with hands-on Docker/Kubernetes.

Responsibilities

• Onboard to Production: guide new customers to production in under six months with architecture guidance.
• Run a Tiered Portfolio: prioritize across a portfolio of enterprise accounts and route work appropriately.
• Own the Advisory Rhythm: deliver QBRs, release briefings, and technical roadmaps to realize business ROI.
• Drive Growth & Retention: identify expansion signals and protect retention across the portfolio.
• Champion Customer Advocacy: relay customer requests to Product/Engineering with business impact.
• Contribute to the Field: create demos and enablement content to strengthen the team.
• Live Our Values: ensure customer interactions reflect Gravitee's values.

Skills

Vendor-Side Experience

Portfolio Management

Platform Depth

Security & Standards Fluency

Executive Communication

Technical Customer Leadership

Travel

Tools

Docker

Kubernetes

Job description

Gravitee is seeking a Technical Account Manager (TAM) for North America to own post-sales technical ownership across a tiered enterprise portfolio. You will drive production adoption, guide architecture, and act as a trusted advisor to maximize value and retention.

You will collaborate with Product and Engineering, deliver QBRs, roadmaps, and enablement content, and travel roughly 1–2 times per month to customer sites as needed. Hybrid work with regional hubs is offered.