Senior TAM: Relativity Success & Technical Strategy

Relativity; California (MO); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity TAM role seeks a proactive Technical Account Manager to support customers and drive successful outcomes using the Relativity platform. You will develop account plans, oversee technical relationships, and coordinate cross-functional teams to resolve incidents and optimize deployments.

This role requires strong SQL and Windows experience, excellent communication, and the ability to travel up to 10% for customer engagements.

Qualifications

• Proven experience with SQL and Windows platform; troubleshooting complex issues.
• Strong written and verbal communication skills.
• Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
• Ability to manage multiple projects simultaneously and prioritize.
• Meticulous attention to detail.
• Experience with SaaS/IaaS and Hybrid environments.
• Experience with e-discovery products.
• ITIL Certification.
• Relativity Expert.

Responsibilities

• Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized
• Help guide the resolution of critical customer incidents
• Lead technical success plans to ensure customers have a positive and successful experience using Relativity
• Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
• In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
• Drive internal service review meetings covering performance, service improvements, quality, and process
• Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
• When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
• Maintain the flexibility to work other time frames as needed or requested
• Commitment to and consistent demonstration of core company values
• Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices
• Exhibit subject matter expert (SME) knowledge in Relativity
• Relativity Certified Administrator required
• Ability travel 10% of the time for customer engagements.

Skills

SQL

Windows

Strong communication

Tools

Relativity Certified Administrator

Relativity Expert

ITIL Certification

Job description

Relativity TAM role seeks a proactive Technical Account Manager to support customers and drive successful outcomes using the Relativity platform. You will develop account plans, oversee technical relationships, and coordinate cross-functional teams to resolve incidents and optimize deployments.

This role requires strong SQL and Windows experience, excellent communication, and the ability to travel up to 10% for customer engagements.