Senior TAM, Relativity SME — Remote/Hybrid

Relativity; Maine; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity suite. The TAM develops account plans, oversees technical relationships, and guides cross-functional teams to resolve incidents and ensure successful project outcomes.

You will work in a remote/hybrid setting, collaborate with Product and Engineering, and travel up to 10% for customer engagements. Strong technical and communication skills are essential.

Qualifications

• Experience with SQL and Windows, and troubleshooting complex enterprise issues.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Attention to detail and cross-functional collaboration.
• Experience in SaaS, IaaS, or hybrid environments, and knowledge of e-discovery products.
• ITIL certification is a plus.
• Relativity Expert credentials or familiarity preferred.

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimize impact.
• Guide resolution of critical customer incidents.
• Lead technical success plans to ensure positive customer experience with Relativity.
• Ensure quality of service and factor future demand into capacity planning.
• Collaborate with product and engineering to improve the Relativity platform.
• Lead internal review meetings on performance and quality.

Skills

SQL & Windows

Strong communication

Project management

Attention to detail

SaaS/Hybrid experience

e-discovery knowledge

ITIL Certification

Relativity Expert

Tools

Relativity Certified Administrator

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity suite. The TAM develops account plans, oversees technical relationships, and guides cross-functional teams to resolve incidents and ensure successful project outcomes.

You will work in a remote/hybrid setting, collaborate with Product and Engineering, and travel up to 10% for customer engagements. Strong technical and communication skills are essential.