Senior Technical Account Manager — Client Success Lead

Relativity; Nebraska; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity in the United States seeks a Technical Account Manager (TAM) to proactively support customers with Relativity platform goals, KPIs, and strategic outcomes. You will develop account plans, manage technical relationships, and guide cross-functional teams to successful solutions.

This role requires strong communication, problem-solving, and familiarity with SaaS environments; travel up to 10% is expected when engaging with customers.

Qualifications

• Must understand Relativity platform and related services.
• Strong SQL and Windows troubleshooting skills.
• Experience in SaaS/hybrid environments and cross-functional collaboration.

Responsibilities

• Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure customers have a positive and successful experience using Relativity.
• Be accountable for the quality of service and capacity planning for customers.

Skills

SQL

Windows OS

Communication

Problem solving

SaaS experience

Cross-functional collaboration

Education

Relativity Certified Administrator

Relativity Expert

ITIL Certification

Tools

Relativity Platform

Relativity data tools

Job description

Relativity in the United States seeks a Technical Account Manager (TAM) to proactively support customers with Relativity platform goals, KPIs, and strategic outcomes. You will develop account plans, manage technical relationships, and guide cross-functional teams to successful solutions.

This role requires strong communication, problem-solving, and familiarity with SaaS environments; travel up to 10% is expected when engaging with customers.