Remote TAM: Relativity Specialist for Customer Success

Relativity; Massachusetts; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager to proactively support customers using the Relativity platform, guiding strategic success plans and collaborating with Product and Engineering to resolve complex incidents.

You will manage technical relationships, drive cross-functional initiatives, and travel up to 10% for customer engagements in a remote/hybrid environment across the United States. Strong SQL and Windows experience are preferred, with ITIL familiarity helpful.

Qualifications

• Experience with SQL, Windows, or related tech in SaaS/enterprise settings.
• Strong written and verbal communication skills are essential.
• Ability to manage multiple projects and meet deadlines under pressure.
• Familiarity with eDiscovery or Relativity platform is a plus.

Responsibilities

• Develop an account plan and strategy for leveraging Relativity to meet objectives.
• Oversee technical relationship and guide internal teams to solutions.
• Lead technical success plans and drive customer satisfaction.
• Collaborate with Product and Engineering to resolve incidents.
• Provide best practices for Relativity usage and stay SME for the domain.
• Participate in service reviews and capacity planning based on demand.
• Travel up to 10% for customer engagements.

Skills

BI and Data Visualization

Communication

Data Analysis

Database Management

Data Governance

Legal Analysis

Legal Research

Natural Language

Education

ITIL Certification

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Account Manager to proactively support customers using the Relativity platform, guiding strategic success plans and collaborating with Product and Engineering to resolve complex incidents.

You will manage technical relationships, drive cross-functional initiatives, and travel up to 10% for customer engagements in a remote/hybrid environment across the United States. Strong SQL and Windows experience are preferred, with ITIL familiarity helpful.