Senior Relativity TAM: Strategic Technical Partner

Relativity; Minnesota; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals with the Relativity platform. The TAM develops account strategies, oversees technical relationships, and guides internal stakeholders to effective solutions across projects and KPIs.

The role requires collaboration with Product and Engineering, cross-functional problem solving, and travel up to 10% for customer engagements. Remote/Hybrid work arrangement is available.

Qualifications

• Experience with SQL and Windows platforms.
• Strong written and verbal communication skills.
• Ability to work efficiently under pressure and meet deadlines.
• SaaS/Hybrid environments experience is a plus.
• Experience with e-discovery products is preferred.

Responsibilities

• Develop a strong understanding of projects impacting your service area, ensuring service impact is minimized.
• Guide the resolution of critical customer incidents.
• Lead technical success plans to ensure a positive customer experience with Relativity.
• Ensure quality of service and factor future demand into capacity planning.
• Collaborate with cross-functional teams to enhance the product and customer experience across multiple verticals.
• Drive internal service review meetings on performance and improvements.

Skills

BI

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Education

Relativity Certified Administrator

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals with the Relativity platform. The TAM develops account strategies, oversees technical relationships, and guides internal stakeholders to effective solutions across projects and KPIs.

The role requires collaboration with Product and Engineering, cross-functional problem solving, and travel up to 10% for customer engagements. Remote/Hybrid work arrangement is available.