Senior TAM — Relativity Success Lead (Remote)

Relativity; Northern (KY); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Senior Technical Account Manager to join our Service Delivery team. You will proactively manage customer relationships, drive technical success plans, and guide incident resolution across Relativity products. The role requires Relativity experience, cross-functional collaboration, and the ability to travel 10% for customer engagements.

You will work in a remote/hybrid environment and partner with Product and Engineering to optimize customer outcomes and platform adoption.

Qualifications

• Strong written and verbal communication skills, with the ability to convey complex technical concepts.
• Experience with SQL and Windows platform, and/or troubleshooting complex technical issues.
• Experience in SaaS, IaaS and/or Hybrid environments.
• Relativity Certified Administrator required.
• ITIL certification considered a plus.

Responsibilities

• Develop an understanding of projects affecting your service area and minimize impact.
• Guide resolution of critical customer incidents and lead technical success plans.
• Ensure customers have a positive experience with Relativity platform.
• Collaborate with Product and Engineering to troubleshoot incidents.
• Participate in knowledge-centered support and service review meetings.
• Travel up to 10% for customer engagements.

Skills

BI

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

SQL

Windows

Tools

SQL

Windows

Job description

Relativity is seeking a Senior Technical Account Manager to join our Service Delivery team. You will proactively manage customer relationships, drive technical success plans, and guide incident resolution across Relativity products. The role requires Relativity experience, cross-functional collaboration, and the ability to travel 10% for customer engagements.

You will work in a remote/hybrid environment and partner with Product and Engineering to optimize customer outcomes and platform adoption.