Senior TAM, Relativity Platform (Remote)

Relativity; Iowa (LA); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity in the United States is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals using the Relativity platform. The TAM develops account plans, oversees technical relationships, and guides cross-functional teams to deliver successful outcomes.

Required is prior Relativity experience, strong SQL/Windows skills, and ability to travel up to 10% for customer engagements.

Qualifications

• Experience with SQL and Windows platforms.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in SaaS, IaaS or Hybrid environments.
• Relativity Expertise or Certification (Relativity Expert).

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimize service impact.
• Guide the resolution of critical customer incidents.
• Lead technical success plans to ensure customers have a positive experience with Relativity.
• Be accountable for service quality and factor future demand into capacity planning.
• Collaborate with cross-functional teams to enhance the product and customer experience.

Skills

SQL

Windows

Troubleshooting

Communication

SaaS

Relativity Expert

ITIL

Tools

Relativity

Job description

Relativity in the United States is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals using the Relativity platform. The TAM develops account plans, oversees technical relationships, and guides cross-functional teams to deliver successful outcomes.

Required is prior Relativity experience, strong SQL/Windows skills, and ability to travel up to 10% for customer engagements.