Strategic Technical Account Manager, Customer Success Lead

Relativity; Arizona; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity TAM role seeks a dedicated Technical Account Manager to support customers, align with KPIs, and drive successful outcomes across the Relativity platform.

You will develop account plans, oversee technical relationships, and guide cross-functional teams to resolve incidents and optimize customer experiences, while collaborating with Product and Engineering and traveling up to 10% as needed.

Qualifications

• Experience with SQL and Windows platforms; troubleshooting complex technical issues.
• Strong written and verbal communication skills.
• Ability to work under pressure, drive projects to completion and meet deadlines.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform.
• Oversee technical account oversight and manage the customer relationship.
• Lead technical success plans to ensure a positive customer experience.
• Collaborate with cross-functional teams to resolve incidents and improve the product.
• Provide best practices on the use of Relativity to customers.
• Participate in internal service reviews and capacity planning.
• Travel up to 10% for customer engagements.

Skills

Business Intelligence (BI)

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Tools

Relativity Certified Administrator

Job description

Relativity TAM role seeks a dedicated Technical Account Manager to support customers, align with KPIs, and drive successful outcomes across the Relativity platform.

You will develop account plans, oversee technical relationships, and guide cross-functional teams to resolve incidents and optimize customer experiences, while collaborating with Product and Engineering and traveling up to 10% as needed.