Senior TAM: Drive Value for DevSecOps & AppSec

WeHireYou; New York (NY); On-site; USD 145,000 - 210,000; Full time

Job summary

Semgrep seeks a Senior Technical Account Manager to drive adoption and value for our top customers. You will craft personalized growth plans, de-escalate issues, and partner with Sales, Product, and Support to ensure customer success across our platform.

You’ll engage with developers and executives, translate technical feedback into product improvements, and deliver executive reviews that reinforce the business impact of Semgrep.

Qualifications

• 5+ years of customer-facing experience with technical products.
• Deep understanding of developer workflows and build systems.
• Familiarity with Web Application Security concepts including OWASP Top 10.
• Engineering or technical degree from a four year college or university.

Responsibilities

• Host monthly check-ins with customers to understand their successes and challenges.
• Speak with technical stakeholders within our customer base and internally within Semgrep.
• Create personalized success plans for customers to ensure they grow the value of using our platform.
• Partner with Sales to host executive business reviews with practitioners and executive buyers.
• Collaborate with Tech Support to resolve bug tickets and with Product to submit and follow up on feature requests.
• Advocate on behalf of customers for product roadmap items to evolve our product suite and features.
• De-escalate urgent issues that may introduce churn risk.
• Evolve best practices to deliver exceptional service to our customers.
• Contribute to documentation to widen available information on how to use our products

Skills

Customer-facing experience

Developer workflows familiarity

Strategic thinking

Executive communication

OWASP Top 10 knowledge

DevSecOps / AppSec interest

Engineering degree

Education

Engineering or technical degree

Tools

CI/CD tools (GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite)

SCM tools (Git, SVN, Perforce)

Job description

Semgrep seeks a Senior Technical Account Manager to drive adoption and value for our top customers. You will craft personalized growth plans, de-escalate issues, and partner with Sales, Product, and Support to ensure customer success across our platform.

You’ll engage with developers and executives, translate technical feedback into product improvements, and deliver executive reviews that reinforce the business impact of Semgrep.