Senior Technical Account Manager

WeHireYou; New York (NY); On-site; USD 145,000 - 210,000; Full time

Job summary

Semgrep seeks a Senior Technical Account Manager to drive adoption and value for our top customers. You will craft personalized growth plans, de-escalate issues, and partner with Sales, Product, and Support to ensure customer success across our platform.

You’ll engage with developers and executives, translate technical feedback into product improvements, and deliver executive reviews that reinforce the business impact of Semgrep.

Qualifications

• 5+ years of customer-facing experience with technical products.
• Deep understanding of developer workflows and build systems.
• Familiarity with Web Application Security concepts including OWASP Top 10.
• Engineering or technical degree from a four year college or university.

Responsibilities

• Host monthly check-ins with customers to understand their successes and challenges.
• Speak with technical stakeholders within our customer base and internally within Semgrep.
• Create personalized success plans for customers to ensure they grow the value of using our platform.
• Partner with Sales to host executive business reviews with practitioners and executive buyers.
• Collaborate with Tech Support to resolve bug tickets and with Product to submit and follow up on feature requests.
• Advocate on behalf of customers for product roadmap items to evolve our product suite and features.
• De-escalate urgent issues that may introduce churn risk.
• Evolve best practices to deliver exceptional service to our customers.
• Contribute to documentation to widen available information on how to use our products

Skills

Customer-facing experience

Developer workflows familiarity

Strategic thinking

Executive communication

OWASP Top 10 knowledge

DevSecOps / AppSec interest

Engineering degree

Education

Engineering or technical degree

Tools

CI/CD tools (GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite)

SCM tools (Git, SVN, Perforce)

Job description

Senior Technical Account Manager

Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog.

Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Vanta, Lyft, and Dropbox. Learn more at semgrep.dev.

About the role

The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers. Our TAMs drive the implementation and on-going adoption of Semgrep for their book of business. This Senior TAM will partner with our customers to ensure the value of using our platform is met by creating personalized growth plans for each account, de-escalating urgent situations that create churn risk, being an expert for their account, representing the voice of the customer for product improvements, and delivering executive business reviews to both practitioners and executive audiences. This customer-facing role also partners with many teams across Semgrep - including Sales, Product Management, Engineering, Marketing, and Support.

Location

• San Francisco, CA


• Boston, MA


• New York, NY


• Denver, CO

Prior experience in a fast-paced tech environment is helpful, but we are more interested in your problem solving skills than your pedigree.

What you’ll do

• Host monthly check-in’s with customers to understand their successes and challenges


• Speak with technical stakeholders within our customer base and internally within Semgrep


• Create personalized success plans for customers to ensure they grow the value of using our platform


• Partner with Sales to host executive business reviews with practitioners and the executive buyers


• Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests


• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features


• De-escalate urgent issues that may introduce churn risk


• Evolve our best practices to deliver exceptional service to our customers


• Contribute to documentation to widen the available information for how to use our products

You are ideal for this role if you have

• 5+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred


• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.


• Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts


• Excellent written and verbal communication skills with the ability to influence with an executive presence


• Familiarity with Web Application Security concepts including OWASP Top 10.


• A background or genuine interest in DevSecOps or AppSec


• Engineering or technical degree from a four year college or university

Compensation

Salary Range: $145,000 - $210,000

What we offer (FTE only)

Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.

We invest in our employees’ well-being and long-term success through a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire. Benefits offerings vary by location to reflect local requirements and norms. For more detailed, location-specific information, please visit Semgrep Benefits.

Who we are

We bring together people from a wide range of backgrounds and disciplines—from physics and philosophy to formal methods research and full-fledged corporations. We’re new parents and new grads, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.

Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here.