APAC Senior Technical Account Manager – Remote Australia

Semgrep

United States

Remote

USD 137,000 - 172,000

Full time

6 days ago

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Job summary

Semgrep seeks a Senior Technical Account Manager (TAM) to drive implementation and ongoing adoption for our key customers. You’ll create personalized growth plans, de-escalate urgent issues, and voice customer needs for product improvements while collaborating with Sales, Product, Engineering, and Support.

You will work remotely from Australia, engaging with technical stakeholders and executives to maximize platform value and customer success.

Qualifications

5+ years in a customer-facing role in a technical product context.
Deep understanding of developer workflows and CI/CD environments; SCM knowledge.
Strategic thinker with strong customer empathy and account growth plans.
Excellent written and verbal communication with executive presence.
Familiarity with Web Application Security concepts (OWASP Top 10).
Background or interest in DevSecOps or AppSec.
Engineering or technical degree from a four-year college or university.

Responsibilities

Host monthly check-ins with customers to assess successes and challenges.
Speak with technical stakeholders inside customers and Semgrep.
Create personalized success plans to grow platform value.
Partner with Sales to host executive business reviews with practitioners and buyers.
Collaborate with Tech Support to resolve bugs and with Product for feature requests.
Advocate for customer needs on product roadmap.
De-escalate urgent issues to reduce churn risk.
Evolve best practices to deliver exceptional service.
Contribute to documentation to widen usage information.