Senior Systems & Networking Engineer — Escalation Expert

HEARTLAND-BUSINESS-SYSTEMS-LLC; Lafayette (CO); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company-paid long-term disability

401(k) retirement plan with company贡献

Job summary

Heartland Business Systems is seeking a senior IT professional to serve as a high-level escalation point in the service delivery team. You will diagnose complex issues across servers, networks, cloud platforms, and security systems, mentor junior staff, and drive continuous improvement initiatives.

You will lead major upgrades, coordinate with vendors, and ensure compliance with regulatory requirements while delivering strategic technology guidance to clients.

Qualifications

• 5+ years of IT service, systems administration or network administration experience.

Responsibilities

• Serve as high-level escalation point for complex incidents and service requests.

Skills

5+ years IT service

3+ years networking

Strong prioritization

Team player

Education

Associate degree in technology

CCNA

Network+

Server+

Microsoft O365 or Azure certifications

Job description

Heartland Business Systems is seeking a senior IT professional to serve as a high-level escalation point in the service delivery team. You will diagnose complex issues across servers, networks, cloud platforms, and security systems, mentor junior staff, and drive continuous improvement initiatives.

You will lead major upgrades, coordinate with vendors, and ensure compliance with regulatory requirements while delivering strategic technology guidance to clients.