Senior Systems Engineer - Remote Production Support

Socket.dev; New Orleans (LA); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operational support for complex cloud-based systems. The role involves diagnosing outages, documenting issues, and collaborating with customers and cross-functional teams to maintain secure, compliant infrastructure.

Candidates should have 8+ years in systems engineering, strong AWS/Azure experience, Linux/Windows administration, scripting skills (Python/Bash/PowerShell), and familiarity

Qualifications

• 8+ years in systems engineering, especially production environments.
• Experience with AWS/Azure cloud services (S3, Step Functions, Batch, CloudWatch).
• Proficient in Linux/Unix and Windows administration.
• Scripting in Python, Bash, or PowerShell for automation.
• Experience with automation tools (Ansible, Puppet, Chef, SaltStack).
• Knowledge of IaC tools such as CloudFormation.
• Experience with monitoring tools (CloudWatch, DynaTrace, Science Logic).
• Familiarity with CI/CD pipelines and Git workflows.

Responsibilities

• Provide day-to-day operational support for complex cloud-based systems.
• Diagnose and resolve outages; document issues and workarounds.
• Collaborate with customers and cross-functional teams.
• Maintain and secure computing infrastructure; ensure VA standards compliance.
• On-call production support and continuous improvement initiatives.

Skills

AWS/Azure cloud experience

Linux/Unix

Windows administration

Scripting (Python, Bash, PowerShell)

CI/CD pipelines

Git/GitHub Actions

On-call production support

Problem solving

Communication

Education

Bachelor's degree in CS/IT/SE

Tools

CloudFormation

Ansible

Puppet

Chef

SaltStack

DynaTrace

Science Logic

CloudWatch

Git

CodeBuild/CodeDeploy

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operational support for complex cloud-based systems. The role involves diagnosing outages, documenting issues, and collaborating with customers and cross-functional teams to maintain secure, compliant infrastructure.

Candidates should have 8+ years in systems engineering, strong AWS/Azure experience, Linux/Windows administration, scripting skills (Python/Bash/PowerShell), and familiarity