Senior Cloud Systems Engineer - Remote Production Support

Socket.dev; Greensboro (NC); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to remotely support VA production systems. The role focuses on day-to-day operational support, outages resolution, and collaboration with cross-functional teams across cloud, Linux/Windows, and security domains.

Required 8+ years in systems engineering, expertise in AWS/Azure, scripting, IaC, CI/CD, and strong problem-solving. Remote-based opportunity with W-2 status and US-based eligibility.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments
• Experience with AWS and/or Azure Cloud, large-scale production systems
• Bachelor’s degree in a related field

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through IT systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

CI/CD

Git

GitHub Actions

CodeBuild/CodeDeploy

CloudFormation

SQL/Oracle RDS

Education

Bachelor’s degree in Computer Science/IT/Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to remotely support VA production systems. The role focuses on day-to-day operational support, outages resolution, and collaboration with cross-functional teams across cloud, Linux/Windows, and security domains.

Required 8+ years in systems engineering, expertise in AWS/Azure, scripting, IaC, CI/CD, and strong problem-solving. Remote-based opportunity with W-2 status and US-based eligibility.