Senior Systems Engineer: Production Support (Remote)

Syms Strategic Group, LLC; South Bend (IN); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) for a 100% US-based remote role supporting Veterans Affairs (VA). The position requires 8+ years in systems engineering, with strong Linux/Windows, cloud, and scripting skills.

Must hold or be able to qualify for a Public Trust (MBI) clearance and work in a W-2 capacity. Candidates should have hands-on experience with AWS/Azure, IaC, automation, CI/CD tooling, and security best practices, delivering reliable

Qualifications

• 8+ years of experience in systems engineering or related field in production environments.
• Experience with cloud platforms (AWS/Azure) and cloud-native tooling.
• Must understand security best practices and VA standards.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including diagnostic data collection and recovery activities.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day-to-day activities.
• Respond to user calls regarding hardware and software problems, escalating when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Maintain inventory of system assets and ensure VA security policy compliance.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS/Azure Cloud

Linux/Windows

Python scripting

Automation tools

IaC

CloudWatch

Networking basics

Git/GitHub Actions

Education

Bachelor's degree

Tools

CloudFormation

DynaTrace

Puppet/Ansible

SQL Server/Oracle RDMBS

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) for a 100% US-based remote role supporting Veterans Affairs (VA). The position requires 8+ years in systems engineering, with strong Linux/Windows, cloud, and scripting skills.

Must hold or be able to qualify for a Public Trust (MBI) clearance and work in a W-2 capacity. Candidates should have hands-on experience with AWS/Azure, IaC, automation, CI/CD tooling, and security best practices, delivering reliable