Remote Senior Systems Engineer – Production Support

Syms Strategic Group, LLC; Southaven (MS); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) for remote work supporting the Veterans Affairs (VA). The role requires extensive experience with cloud platforms, security, and production systems.

Location: Remote; Department: Veterans Affairs (VA); US citizenship and Public Trust clearance required. This is a full-time W-2 position with competitive salary and on-call responsibilities.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments.
• 3+ years of experience with SQL queries and monitoring.
• Bachelor’s degree in Computer Science, IT, Systems Engineering, or related field.
• U.S. Citizenship required.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data
• Detect, isolate, document, rapidly report, and resolve outages or problems during operations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in day-to-day activities
• Respond to user calls regarding hardware and software problems, escalate when required
• Communicate status of key problem statuses to users and senior management
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement through IT systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

DynaTrace

ScienceLogic

Git

GitHub Actions

CodeBuild

CodeDeploy

SQL Server

Oracle

RDS

CI/CD

Networking

VPN

Security

Education

Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field

Tools

GitHub Actions

CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) for remote work supporting the Veterans Affairs (VA). The role requires extensive experience with cloud platforms, security, and production systems.

Location: Remote; Department: Veterans Affairs (VA); US citizenship and Public Trust clearance required. This is a full-time W-2 position with competitive salary and on-call responsibilities.