Senior Production Systems Engineer (Remote)

Syms Strategic Group, LLC; Boise (ID); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer to provide production support for complex cloud-based systems for VA programs. This is a 100% U.S.-based remote position with a W-2 arrangement and Public Trust (MBI) security clearance expectations.

Responsibilities include supporting Linux/Windows environments, implementing IaC and CI/CD pipelines, and collaborating with cross-functional teams to ensure reliable, secure operations of mission-critical workloads.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned

Skills

Cloud administration

Production systems

Linux/Windows

Automation scripting

IaC (CloudFormation)

CI/CD pipelines

Git/GitHub Actions

Security/compliance

On-call support

Education

Bachelor’s degree in Computer Science / IT / Systems Engineering

Tools

AWS

Azure

S3

Step Functions

Batch

CloudWatch

Ansible

Puppet

Chef

SaltStack

CloudFormation

Git

GitHub Actions

CodeBuild

CodeDeploy

RDS SQL Server

Oracle RDMBS/RDS

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer to provide production support for complex cloud-based systems for VA programs. This is a 100% U.S.-based remote position with a W-2 arrangement and Public Trust (MBI) security clearance expectations.

Responsibilities include supporting Linux/Windows environments, implementing IaC and CI/CD pipelines, and collaborating with cross-functional teams to ensure reliable, secure operations of mission-critical workloads.