Senior Systems Analyst — IT Support & Escalations

Meriplex Communications

Houston (TX)

On-site

USD 85,000 - 120,000

Full time

2 days ago

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Job summary

Meriplex Communications in Houston is seeking a Senior Systems Analyst to join our Technical Assistance Center. You will act as escalation point for L1 Analysts, deliver advanced workstation and application support, and drive incident response with a focus on service quality.

The role requires strong Microsoft 365 and network knowledge, ITIL fundamentals, and excellent communication to end users and internal teams.

Qualifications

Advanced knowledge of Microsoft 365 applications.
Advanced knowledge of command line.
Understanding of advanced technical triage methodologies.
Ability to communicate technical information to end-users and IT teams.
Ability to set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary service.

Responsibilities

Act as the point of escalation for L1 Systems Analyst.
Deliver advanced workstation support.
Provide advanced customer specific application support.
Troubleshoot advanced network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Provide second level triage virtual server support to reestablish functionality.
Follow SOPs to resolve technical issues.
Administer advanced Active Directory support.
Perform advanced ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities
Handle advanced VPN connectivity issues and password resets.
Advanced end-user email support.
Utilize basic scripting knowledge.
Perform root cause analysis.
Provide standardized triage SOPs for System Analysts.