Systems Analyst

Meriplex; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Meriplex in Denver, CO is seeking a Systems Analyst to join our Technical Assistance Center. You’ll resolve Level 1 end-user issues, follow SOPs, and deliver a consistently positive support experience.

You’ll handle desktop, account management, and basic network tasks while knowing when to escalate more complex issues. This role offers growth within a busy MSP environment and exposure to diverse client environments.

Qualifications

• Customer service mindset and ability to explain technical concepts clearly.
• Basic Microsoft 365 and Active Directory knowledge.
• Understanding of TCP/IP and networking fundamentals.
• Experience with OS troubleshooting and command line.
• Ability to work in a ticket-driven environment and manage priorities.
• Preferred MSP or service desk experience and ITIL familiarity.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support
• Troubleshoot common desktop, OS, email, printing, and connectivity issues
• Support customer‑specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
• Navigate Active Directory to create, modify, and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to escal...
• Build trust with end users by setting clear expectations and following through

Skills

Microsoft 365

Active Directory

TCP/IP networking

OS troubleshooting

Command line

Customer service

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 or Azure certifications

ITIL familiarity

Job description

The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to elevate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

What You’ll Do

• Be the first point of contact for end users, delivering friendly, professional, and timely support
• Troubleshoot common desktop, OS, email, printing, and connectivity issues
• Support customer‑specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
• Navigate Active Directory to create, modify, and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to escal...
• Build trust with end users by setting clear expectations and following through

What We’re Looking For

• Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
• Basic understanding of:
• Microsoft 365
• Active Directory
• TCP/IP and networking fundamentals
• Command line and OS troubleshooting
• Ability to communicate effectively with both technical and non-technical users
• Comfortable working in a ticket-driven environment and managing priorities
• Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

• Prior MSP or service desk experience (highly encouraged)
• A+, Network+, and/or Server+ certifications
• Basic Microsoft 365 or Azure certifications
• Familiarity with ITIL concepts
• Strong written and verbal communication skills

Why Meriplex

• Supportive team environment with clear processes
• Exposure to a variety of technologies and real-world client environments
• Opportunity to grow beyond Tier 1 as your skills develop
• A company that values both technical ability and how you treat people

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.