Senior IT Systems Analyst - Advanced Support & Networking

Meriplex-Communication; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Meriplex Communications is seeking a Senior Systems Analyst to join our Technical Assistance Center in Houston. You will deliver high-level workstation and application support, troubleshoot complex network and VPN issues, and drive incident resolution through advanced AD, EDR, and scripting competencies.

The role emphasizes customer service, clear communication with end-users and internal IT departments, and adherence to SOPs while supporting a dynamic IT services environment.

Qualifications

• A+ certification or equivalent IT fundamentals.
• Network+ certification or equivalent networking knowledge.
• Server+ certification or equivalent server administration knowledge.
• Microsoft 365 certification or equivalent knowledge.
• VMware knowledge or experience.

Responsibilities

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Handle advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Use scripting knowledge where applicable.
• Perform root cause analysis.
• Develop standardized triage SOPs for System Analysts.

Skills

Microsoft 365

Command line

Technical triage

Customer communication

Service delivery

Teamwork

Ticketing workflow

Root cause analysis

End-user support

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

VMware knowledge

Tools

RMM tools

Ticket system

Job description

Meriplex Communications is seeking a Senior Systems Analyst to join our Technical Assistance Center in Houston. You will deliver high-level workstation and application support, troubleshoot complex network and VPN issues, and drive incident resolution through advanced AD, EDR, and scripting competencies.

The role emphasizes customer service, clear communication with end-users and internal IT departments, and adherence to SOPs while supporting a dynamic IT services environment.