Sr Systems Analyst

Meriplex Communications; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Meriplex Communications in Houston is seeking a Senior Systems Analyst to join our Technical Assistance Center. You will act as escalation point for L1 Analysts, deliver advanced workstation and application support, and drive incident response with a focus on service quality.

The role requires strong Microsoft 365 and network knowledge, ITIL fundamentals, and excellent communication to end users and internal teams.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Ability to communicate technical information to end-users and IT teams.
• Ability to set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary service.

Responsibilities

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Handle advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide standardized triage SOPs for System Analysts.

Skills

Microsoft 365

Command line

Technical triage

Communication

Customer service

Teamwork

Ticketing system

Service requests

RMM tools

Stakeholder support

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

VMware knowledge

Superior reading, writing, and communication skills

Intermediate knowledge of network concepts

Tools

RMM tools

Job description

Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Systems Analyst is a key player in maintaining Meriplex's success and can be the start of a rewarding career.

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

*Knowledge, Skills, and Abilities:*

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

*Preferred Education, Experience, and Certifications:*

• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Physical Demands:
Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.