Systems Analyst

Meriplex-Communication; Golden (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Meriplex is seeking a Systems Analyst to join its Technical Assistance Center. You’ll resolve Level 1 end‑user issues, follow SOPs, and deliver a consistently positive support experience, handling desktop, account management, and basic network tasks.

You’ll grow your technical exposure in an MSP environment, with opportunities to advance beyond Tier 1 as your skills develop and you gain familiarity with Microsoft 365, Azure, AD, and common IT workflows.

Qualifications

• Strong customer service mindset; able to explain technical concepts clearly.
• Basic understanding of Microsoft 365.
• Active Directory fundamentals.
• TCP/IP and networking fundamentals.
• Command line and OS troubleshooting.
• Effective communication with technical and non-technical users.
• Ability to work in a ticket-driven environment and manage priorities.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support.
• Troubleshoot common desktop, OS, email, printing, and connectivity issues.
• Support customer-specific applications using documented procedures.
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets).
• Navigate Active Directory to create, modify, and disable user accounts and groups.
• Provide basic Microsoft 365 and Azure support.
• Perform first-level triage for virtual server and system issues.
• Accurately document work and manage tickets using established workflows.
• Follow SOPs while knowing when to escalate.
• Build trust with end users by setting clear expectations and following through.

Skills

Customer service

Active Directory

TCP/IP networking

OS troubleshooting

Command line

Microsoft 365

Azure basics

Job description

The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to elevate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

What You’ll Do

• Be the first point of contact for end users, delivering friendly, professional, and timely support
• Troubleshoot common desktop, OS, email, printing, and connectivity issues
• Support customer‑specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
• Navigate Active Directory to create, modify, and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to escal...
• Build trust with end users by setting clear expectations and following through

What We’re Looking For

• Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
• Basic understanding of:
• Microsoft 365
• Active Directory
• TCP/IP and networking fundamentals
• Command line and OS troubleshooting
• Ability to communicate effectively with both technical and non-technical users
• Comfortable working in a ticket-driven environment and managing priorities
• Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

• Prior MSP or service desk experience (highly encouraged)
• A+, Network+, and/or Server+ certifications
• Basic Microsoft 365 or Azure certifications
• Familiarity with ITIL concepts
• Strong written and verbal communication skills

Why Meriplex

• Supportive team environment with clear processes
• Exposure to a variety of technologies and real-world client environments
• Opportunity to grow beyond Tier 1 as your skills develop
• A company that values both technical ability and how you treat people

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.