Sr Systems Analyst

Meriplex; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Meriplex seeks a Senior Systems Analyst to join the Technical Assistance Center in Houston. You will provide advanced workstation, application, and network support to ensure reliable business operations.

You will work with Microsoft 365, Azure, AD, and ITIL processes, communicating clearly with end users and internal IT teams. Certifications such as A+/Network+/Server+ and VMware are preferred.

Qualifications

• MSP support desk experience preferred.
• Strong written and verbal communication.
• Ability to follow SOPs and ITIL processes.
• Knowledge of Active Directory and Azure AD.

Responsibilities

• Escalation point for L1 analysts and incident triage.
• Deliver advanced workstation and application support.
• Troubleshoot network connectivity and VPN issues.
• Administer AD, Azure, and identity services.
• Follow SOPs to resolve technical issues promptly.
• Provide end-user training and scripted support.
• Document work in ticketing systems.
• Support ITIL incident management and security basics.

Skills

MS 365 expertise

Active Directory

VPN troubleshooting

TCP/IP knowledge

Customer service

Scripting basics

Team collaboration

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Azure certification

VMware knowledge

Tools

RMM tools

Ticketing system

PowerShell

VMware

Azure support

Job description

Description

Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Systems Analyst is a key player in maintaining Meriplex's success and can be the start of a rewarding career.

Job Details

Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Systems Analyst is a key player in maintaining Meriplex's success and can be the start of a rewarding career.

Key Responsibilities

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.
• Knowledge, Skills, and Abilities:*
• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Preferred Education, Experience, and Certifications:*
• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Physical Demands

Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.