IT Helpdesk Systems Analyst - Tier 1

Meriplex; Camarillo (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Meriplex is seeking a Systems Analyst to join its Technical Assistance Center. The role focuses on Level 1 end-user support, following SOPs, and escalating complex issues as needed. You will handle desktop troubleshooting, account management, and basic network tasks within an MSP setting.

This position offers exposure to diverse client environments and opportunities for growth within the TAC team, with a schedule supporting 24/7 operations.

Qualifications

• Strong customer service mindset with ability to explain technical concepts clearly.
• Solid Tier 1 / Tier 1.5 technical foundation.
• Basic understanding of Microsoft 365, Active Directory, TCP/IP and networking fundamentals.
• Ability to communicate effectively with technical and non-technical users.
• Comfortable in a ticket-driven environment and able to manage priorities.

Responsibilities

• Be the first point of contact for end users with friendly, professional support.
• Troubleshoot desktop, OS, email, printing, and connectivity issues.
• Support customer-specific applications using documented procedures.
• Perform basic network troubleshooting (TCP/IP, VPN, password resets).
• Navigate Active Directory to manage user accounts and groups.
• Provide basic Microsoft 365 and Azure support.
• Triage first-level issues for virtual servers and systems.
• Document work and manage tickets per established workflows.

Skills

Customer service mindset

Tier 1 / Tier 1.5 support

Communication skills

Problem solving

Education

A+/Network+/Server+ certifications

Microsoft 365 or Azure certifications

Tools

Microsoft 365

Azure

Active Directory

TCP/IP

Job description

Meriplex is seeking a Systems Analyst to join its Technical Assistance Center. The role focuses on Level 1 end-user support, following SOPs, and escalating complex issues as needed. You will handle desktop troubleshooting, account management, and basic network tasks within an MSP setting.

This position offers exposure to diverse client environments and opportunities for growth within the TAC team, with a schedule supporting 24/7 operations.