Senior Surgery Scheduling & Access Coordinator

10000 Sanford; Sanford (ME); On-site; USD 25,000 - 36,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, is seeking a Senior Patient Access Representative to coordinate scheduling for surgeries and related services. This role interfaces with patients, physicians, and support staff to ensure efficient, accurate scheduling.

Responsibilities include reviewing surgery orders, managing provider calendars, and assisting with front desk activities. EMR familiarity and strong customer service are essential for success.

Qualifications

• High school diploma or equivalent preferred; post‑secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Reviews procedure/surgery orders and schedules all necessary resources to perform the procedure/surgery.
• Manages provider schedules and acts as a liaison between provider and supporting staff.
• May perform registration duties and work the front desk; may train and mentor new employees.
• Potential EMR super user responsibilities and ensuring confidentiality.

Skills

Customer service

EMR experience

Medical terminology

Teamwork

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health, the largest rural health system in the United States, is seeking a Senior Patient Access Representative to coordinate scheduling for surgeries and related services. This role interfaces with patients, physicians, and support staff to ensure efficient, accurate scheduling.

Responsibilities include reviewing surgery orders, managing provider calendars, and assisting with front desk activities. EMR familiarity and strong customer service are essential for success.