Patient Access Lead - Scheduling, Liaison & Care Coordination

3M HEALTHCARE; Fargo (ND); On-site; USD 24,796 - 35,817; Full time

Job summary

Sanford Health in Fargo seeks a Senior Patient Access Representative to serve as a liaison among patients, families, physicians and medical staff. This role supports scheduling, registration and front desk operations across the care continuum.

You will review orders, manage provider schedules, assist with prior authorizations, and mentor new staff while maintaining confidentiality and using EMR systems to ensure accurate patient information and streamlined access to care.

Qualifications

• Knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.
• Prior EMR experience preferred.

Responsibilities

• Collaborates with a multi‑disciplinary team to ensure medical services are scheduled appropriately.
• Reviews procedure/surgery orders and schedules resources to perform the procedure.
• Manages provider schedules and resolves conflicts.
• Acts as liaison between providers and supporting staff.
• May perform registration duties and front desk work.
• Assists with prior authorizations when needed.
• May train and mentor new employees and serve as EMR super user.
• Maintains confidentiality and demonstrates professionalism.

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Fargo seeks a Senior Patient Access Representative to serve as a liaison among patients, families, physicians and medical staff. This role supports scheduling, registration and front desk operations across the care continuum.

You will review orders, manage provider schedules, assist with prior authorizations, and mentor new staff while maintaining confidentiality and using EMR systems to ensure accurate patient information and streamlined access to care.