Patient Access & Scheduling Specialist

10000 Sanford; Bemidji (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health, the largest rural health system in the United States, seeks a Patient Access Representative to greet patients, verify demographics, collect payments, schedule and coordinate care, and support financial counseling. This role is a weekday, day-shift position with a 40-hour schedule and competitive compensation.

The successful candidate will have healthcare-related education or experience, strong computer skills, and the ability to interact with diverse patients.

Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in a healthcare setting.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patients' needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Communication skills

Attention to detail

Education

Post secondary education or equivalent training in healthcare or business

Tools

Registration software

Billing systems

Third party payers knowledge

Job description

Sanford Health, the largest rural health system in the United States, seeks a Patient Access Representative to greet patients, verify demographics, collect payments, schedule and coordinate care, and support financial counseling. This role is a weekday, day-shift position with a 40-hour schedule and competitive compensation.

The successful candidate will have healthcare-related education or experience, strong computer skills, and the ability to interact with diverse patients.