Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver exceptional service to patients at the front desk or by phone, acting as the first point of contact. You will greet patients, verify demographics, collect payments, coordinate referrals, and schedule appointments to meet patient needs.

The role supports registration workflows, multi-line phone operations, and coordination of telemedicine and documentation while emphasizing accuracy and patient-centered care in a rural health

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Six months' customer service experience desired.
• Medical terminology helpful; customer service skills essential.

Responsibilities

• Greet patients & verify demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Communication skills

Attention to detail

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health is seeking a Patient Access Representative to deliver exceptional service to patients at the front desk or by phone, acting as the first point of contact. You will greet patients, verify demographics, collect payments, coordinate referrals, and schedule appointments to meet patient needs.

The role supports registration workflows, multi-line phone operations, and coordination of telemedicine and documentation while emphasizing accuracy and patient-centered care in a rural health