Senior Patient Access & Scheduling Specialist (Occ Med)

10000 Sanford; United States; On-site; USD 2,514,000 - 3,513,000; Full time

Job summary

Sanford Health is seeking a Senior Patient Access Representative to act as a liaison among patients, families, physicians, and medical support staff. The role includes reviewing orders, scheduling procedures, managing provider calendars, and assisting with front desk registration.

Responsibilities also include training new staff, serving as an EMR super user, and upholding confidentiality while using problem-solving to resolve issues.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Prior EMR experience is preferred.
• Knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Acts as liaison between patients, families, physicians and medical staff.
• Reviews procedure/surgery orders and schedules resources for procedures.
• Manages provider schedules and patient registrations at front desk.
• Trains and mentors new employees; may serve as EMR super user.
• Maintains confidentiality and uses problem-solving to resolve issues.

Skills

Customer service

Medical terminology

Education

High School Diploma or Equivalent

Post-secondary education

Tools

EMR

Telephone system

Job description

Sanford Health is seeking a Senior Patient Access Representative to act as a liaison among patients, families, physicians, and medical support staff. The role includes reviewing orders, scheduling procedures, managing provider calendars, and assisting with front desk registration.

Responsibilities also include training new staff, serving as an EMR super user, and upholding confidentiality while using problem-solving to resolve issues.