Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is hiring a Patient Access Representative to deliver exceptional patient service across clinic and phone interactions.

You will greet patients, verify demographics, schedule appointments, coordinate referrals, and collect payments in a front-desk/registration role, supporting multiple departments in a large rural health system. This on-site position emphasizes accuracy and a welcoming environment.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.
• Preparation & coordination of charts.
• Coordinate Telemed appointments.
• Reminder calls for appointments.

Skills

Customer service

Phone etiquette

Medical terminology

Organizational skills

Education

High school diploma or equivalent

Job description

Sanford Health is hiring a Patient Access Representative to deliver exceptional patient service across clinic and phone interactions.

You will greet patients, verify demographics, schedule appointments, coordinate referrals, and collect payments in a front-desk/registration role, supporting multiple departments in a large rural health system. This on-site position emphasizes accuracy and a welcoming environment.