Senior Surgery Clinic Support & Scheduling Lead

University of Southern California; Los Angeles (CA); On-site; USD 36,000 - 57,000; Full time

Job summary

University of Southern California Care Medical Group in Los Angeles seeks a Support Coordinator III to ensure smooth outpatient flow and high patient satisfaction. You will handle heavy phone work, intake, referrals, scheduling of surgeries, and coordination between departments.

Essential duties include coordinating patient appointments, verifying benefits, preparing charts and charge tickets, and supporting a multidisciplinary team while maintaining excellent communication in English.

Qualifications

• Req High School or equivalent is listed; preferred Bachelor’s degree plus experience in ambulatory care.
• Proven mastery in customer service, intake and scheduling within a medical setting.
• Experience with hospital billing, admitting or registration is expected.
• Knowledge of medical terminology and computerized scheduling systems.

Responsibilities

• Coordinate clinic schedules and patient appointments; assist with follow-up.
• Verify insurance benefits and prepare charts for clinic visits and charges.
• Process referrals and schedule surgeries and diagnostic testing as needed.
• Serve as a liaison among patients, physicians and staff, ensuring smooth patient flow.

Skills

Customer service

Scheduling

Communication

Medical terminology

Computer literacy

Education

Bachelor’s Degree in a related field

Tools

GE Centricity

Cerner

PBAR

Scheduling systems

Job description

University of Southern California Care Medical Group in Los Angeles seeks a Support Coordinator III to ensure smooth outpatient flow and high patient satisfaction. You will handle heavy phone work, intake, referrals, scheduling of surgeries, and coordination between departments.

Essential duties include coordinating patient appointments, verifying benefits, preparing charts and charge tickets, and supporting a multidisciplinary team while maintaining excellent communication in English.