Patient Experience & Scheduling Coordinator II

University of Southern California; Newport Beach (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

USC Care Medical Group, part of the University of Southern California, seeks a Support Coordinator II for the Ambulatory clinic in Newport Beach. You will coordinate multiple appointments across multi-specialty services while handling intake, scheduling, referrals, and patient communications.

Responsibilities include ensuring smooth patient flow, accurate data entry, and collaboration with physicians and staff to optimize the clinic’s operations and patient experience.

Qualifications

• Demonstrated customer service experience in a medical setting.
• Experience with appointment intake and scheduling.
• Excellent English communication skills.
• Familiarity with hospital scheduling software.
• Knowledge of insurance and referral processes.
• Ability to work independently and in teams.
• Flexibility and accuracy in data entry.

Responsibilities

• Enter information accurately into computer systems.
• Schedule evaluations and clinic appointments.
• Coordinate referrals and obtain necessary records.
• Provide patient support and handle inquiries.
• Process billing documentation.
• Maintain communication with care teams.

Skills

Customer service

Scheduling

Communication

Teamwork

Multitasking

Education

High School diploma

Bachelor’s degree

Tools

GE Centricity

Cerner

PBAR

Microsoft Outlook

Job description

USC Care Medical Group, part of the University of Southern California, seeks a Support Coordinator II for the Ambulatory clinic in Newport Beach. You will coordinate multiple appointments across multi-specialty services while handling intake, scheduling, referrals, and patient communications.

Responsibilities include ensuring smooth patient flow, accurate data entry, and collaboration with physicians and staff to optimize the clinic’s operations and patient experience.