Ambulatory Care Support Coordinator II

University of Southern California; Pasadena (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

University of Southern California's USC Care Medical Group in Pasadena seeks a Support Coordinator II to streamline outpatient flow and patient satisfaction. You will coordinate multiple appointments across multi-specialty services, handle intake, scheduling, referrals, and billing support within a busy ambulatory setting.

You will work with a care team to ensure timely access to tests, consultations, and procedures while maintaining high quality service and accurate documentation in electronic

Qualifications

• Req Demonstrated ability in customer service, intake and scheduling.
• Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs.
• Pref Bachelor's Degree In a related field.
• Pref Knowledge of medical terminology preferred.

Responsibilities

• Clerical: enters information accurately into computer systems and processes referrals in a timely manner.
• Schedules patient evaluations and clinic appointments, coordinating surgeries, labs and consultations as needed.
• Assists with billing-related documentation and enforces scheduling workflows.
• Provides phone coverage and communications across the care team.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Outlook

GE Centricity Business

Cerner

PBAR / scheduling systems

Job description

University of Southern California's USC Care Medical Group in Pasadena seeks a Support Coordinator II to streamline outpatient flow and patient satisfaction. You will coordinate multiple appointments across multi-specialty services, handle intake, scheduling, referrals, and billing support within a busy ambulatory setting.

You will work with a care team to ensure timely access to tests, consultations, and procedures while maintaining high quality service and accurate documentation in electronic