Clinic Scheduling & Patient Care Coordinator II

University of Southern California; Manhattan Beach (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

The University of Southern California is seeking a dedicated Support Coordinator II to join the Ambulatory clinic. You will help maintain smooth outpatient flow, coordinate numerous appointments across multi-specialty services, and prepare the daily clinic preparation processes.

Responsibilities include heavy phone handling, intake, referrals management, insurance verification, charge tickets, and post-operative follow-up scheduling.

Qualifications

• Requires High School or equivalent.
• Demonstrated ability in customer service, intake and scheduling.
• Proven record of dealing with the public in a customer service role.
• Familiarity with word processing, Microsoft Outlook, intranet, online queries; preferred GE Centricity, Cerner, PBAR, scheduling systems.
• Must have excellent communication skills; ability to read/write/speak English proficiently.
• Must be highly flexible, proactive, and able to work under pressure in a team environment.
• Knowledge of insurance plans and coverage; processing referrals in a timely manner.

Responsibilities

• Clerical duties: entering information into computer systems and processing new referrals with required records.
• Schedule patient evaluations and clinic appointments in a timely manner; accommodate physician requests.
• Review master schedule to manage operational flow and patient experience.
• Coordinate diagnostic testing and prepare letters of medical necessity.
• Assist with billing documentation and filing; provide phone coverage and message distribution.
• Serve as liaison between clinic, patients, and referring physicians; support post-surgical follow-up scheduling.

Skills

Customer service

Scheduling

Communication

Phone handling

Medical terminology

Computer literacy

English proficiency

Education

High School diploma

Bachelor’s degree (related field)

Tools

GE Centricity Business

Cerner

PBAR

Microsoft Outlook

Word processing

Job description

The University of Southern California is seeking a dedicated Support Coordinator II to join the Ambulatory clinic. You will help maintain smooth outpatient flow, coordinate numerous appointments across multi-specialty services, and prepare the daily clinic preparation processes.

Responsibilities include heavy phone handling, intake, referrals management, insurance verification, charge tickets, and post-operative follow-up scheduling.