Senior Support Engineer — Oracle | AI-Driven Troubleshooting

Oracle Corporation; Nashville, Kansas City, Orlando (TN, MO, FL); On-site; USD 52,000 - 132,000; Full time

Job summary

Oracle Corporation in Nashville is seeking a technically skilled customer support professional to serve as the primary contact for customers, delivering troubleshooting, guidance, and product support for Oracle product lines. This role requires US citizenship and the ability to obtain public trust clearance, with no visa sponsorship available.

You will assist with training for new releases, collaborate with internal teams on issue resolution, and contribute to knowledge base articles and process

Qualifications

• US citizenship required or the ability to obtain Public Trust clearance
• Visa/work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak English

Responsibilities

• Provides technical support to customers by troubleshooting and resolving moderately complex issues related to assigned Oracle product(s).
• Prepares and conducts training for new product releases and/or functionality updates to existing products, providing user guidance, as needed.

Skills

Customer support

Technical troubleshooting

Communication

Tools

AI Assistance

Job description

Oracle Corporation in Nashville is seeking a technically skilled customer support professional to serve as the primary contact for customers, delivering troubleshooting, guidance, and product support for Oracle product lines. This role requires US citizenship and the ability to obtain public trust clearance, with no visa sponsorship available.

You will assist with training for new releases, collaborate with internal teams on issue resolution, and contribute to knowledge base articles and process