Senior Data Quality & Onboarding Support Engineer

Oracle; United States; On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Oracle is seeking a Senior Support Engineer in Nashville, TN to investigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers. You will collaborate with global manufacturing partners, Product Engineering, and Data Centre Operations to drive timely resolutions in a 24x7 environment.

The role emphasizes root-cause analysis, data quality improvement, and cross-functional collaboration across multiple teams to prevent recurring issues and improve data

Qualifications

• Strong analytical, investigative, and root cause analysis skills.
• Experience writing SQL queries for technical investigation and data analysis.
• Strong Microsoft Excel skills for data analysis and reporting.
• Ability to read and interpret XML and JSON.
• Experience working with REST APIs and related data sources.
• Basic Python programming skills for data analysis and automation.
• Understanding of data validation and product-data quality principles.
• Familiarity with server and rack-level hardware, configuration, and topology.
• Understanding of Product Bills of Materials (BOMs) and parent-child relationships.

Responsibilities

• Investigate and resolve complex product-data issues impacting hardware onboarding.
• Monitor, prioritize, and respond to technical support tickets.
• Perform technical triage to identify root causes and determine resolution paths.
• Collaborate with manufacturing partners to resolve product-data quality issues with measurable corrective actions.
• Monitor daily manufacturing data feeds to identify data-quality issues.
• Write SQL queries to examine raw data and investigate issues.
• Read and interpret XML/JSON data to identify data issues.
• Use REST services to retrieve, validate, and submit product data.
• Use Python to analyze, transform, or validate data for investigations.

Skills

Analytical thinking

SQL querying

Excel data analysis

XML/JSON interpretation

REST APIs

Python basics

Data validation

Hardware knowledge

BOM understanding

Tools

SQL Editors

REST clients

Job description

Oracle is seeking a Senior Support Engineer in Nashville, TN to investigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers. You will collaborate with global manufacturing partners, Product Engineering, and Data Centre Operations to drive timely resolutions in a 24x7 environment.

The role emphasizes root-cause analysis, data quality improvement, and cross-functional collaboration across multiple teams to prevent recurring issues and improve data