Senior Customer Service Specialist

Ll Oefentherapie; Kansas City (KS); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Oracle Health, based in the United States, seeks an Associate Customer Service Solution Analyst to provide technical and application support for Oracle Health clients. The role operates in a fast-paced Tier 1 environment with phone, ticket, and electronic support channels. The position offers hybrid work and exposure to healthcare technology and client support operations.

Applicants must be U.S. citizens and able to obtain the necessary government security clearance.

Job description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

This role follows a hybrid schedule and may require in-office attendance based on business and operational needs.

Preferably based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Overview

As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide customer service, technical troubleshooting, issue resolution, and support triage within a fast-paced Tier 1 support environment.

You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies. This role is ideal for individuals looking to build foundational experience in healthcare technology and client support operations.