Senior Customer Service Specialist

Oracle Corporation; Lansing (MI); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Oracle Corporation is seeking an Associate Customer Service Solution Analyst within Oracle Health Support. You will serve as the first point of contact for Oracle Health clients, providing technical and application support in a fast-paced Tier 1 environment. U.S.

citizenship and the ability to obtain government security clearance are required, and the role follows a hybrid schedule. Preferably based in Orlando, FL; Kansas City, MO; or Nashville, TN, with in-office attendance possible based on

Qualifications

• Experience providing Tier 1 technical and application support.
• Strong customer service and communication skills.
• Ability to triage issues and coordinate resolutions.

Responsibilities

• Serve as first point of contact for Oracle Health clients.
• Troubleshoot technical issues and triage support requests.
• Assist with incident management via phone, ticket, and email.

Skills

Customer service

Technical troubleshooting

Issue resolution

Support triage

Job description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

This role follows a hybrid schedule and may require in‑office attendance based on business and operational needs.

Preferably based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Overview

As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide customer service, technical troubleshooting, issue resolution, and support triage within a fast‑paced Tier 1 support environment.

You will support both internal and external clients through phone, ticket, and electronic support channels while gaining exposure to Oracle Health applications, workflows, and support methodologies. This role is ideal for individuals looking to build foundational experience in healthcare technology and client support operations.