Support Engineer - Configuration

Oracle Corporation; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Oracle Corporation's Oracle Health division is seeking a Support Engineer I – Configuration to provide post-implementation and ongoing sustainment support for assigned Oracle Health products. You will work with customers to understand and implement configuration change requests, including testing and validation.

This onsite/hybrid role covers multiple locations (Kansas City, MO; Nashville, TN; Orlando, FL) and requires US citizenship with the ability to obtain Public Trust Clearance.

Qualifications

• US citizenship required and ability to obtain Public Trust Clearance.
• Experience applying configuration changes to enterprise health products.
• Strong communication and collaboration skills.

Responsibilities

• Serve as primary customer contact via phone or electronic channels.
• Gather requirements, document, configure, test, and validate change requests.
• Provide support for design changes and communicate progress and resolution.
• Troubleshoot and resolve routine configuration issues and escalate when needed.
• Coordinate with peers to report and support resolution of product concerns.

Skills

Customer communication

Configuration changes

Troubleshooting

Documentation

Tools

Knowledge Base systems

Job description

Support Engineer – Oracle Health

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)

US Citizenship required and must be able to obtain Public Trust Clearance and/or any other clearances required by our client(s)

The Support Engineer I – Configuration provides post implementation and sustainment support for assigned Oracle Health products. This role partners with customers to understand and complete configuration change requests within their domain, including design additions or modifications, testing, validation, and ongoing support.

Key Responsibilities:

Customer Support and Configuration Delivery

• Serve as a primary customer contact through phone or electronic channels.
• Gather requirements, document, configure, test, and validate approved customer change requests.
• Provide support for design additions or modifications and communicate progress and resolution throughout the request lifecycle.
• Troubleshoot and resolve routine configuration and technical issues; escal…
• Coordinate with peers to report and support resolution of product design, reliability, maintenance, or defect concerns.

Documentation and Collaboration

• Maintain accurate service request, change request, and product documentation.
• Use and contribute to troubleshooting guides, configuration documentation, and Knowledge Base articles.
• Partner with internal teams and stakeholders to address customer situations and technical issues.
• Build knowledge of assigned Oracle product ecosystems and customer environments.

Support Enhancement and Performance

• Use automation and AI assisted tools to investigate common issues, identify root causes, and improve efficiency.
• Identify opportunities to improve change request workflows, support processes, documentation, and best practices.
• Monitor assigned service performance metrics and complete work within established timelines.

Core Responsibilities

• Follow established procedures to prioritize tasks, troubleshoot common issues, and elevate concerns as needed.
• Collaborate with team members to support customer and business needs.
• Continue developing configuration, product, and technical support knowledge through training, feedback, and hands on experience.
• Provide oral and written translation support for technical and non technical inquiries, as needed.