Senior Studio Operations Lead, Enterprise Events

American Express Global Business Travel; Lincoln (NE); On-site; USD 82,000 - 152,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Job summary

Amex GBT is seeking a Studio Operations Manager to lead a dedicated Experience Studio team for a major enterprise client. You will own resourcing, quality, and reporting across the client’s calendar of meetings and events, serving as the daily contact for event leadership.

You will manage staffing, governance, and escalate issues with strategic recommendations, ensuring flawless delivery and adherence to the client’s standards and contracts.

Qualifications

• Ten or more years in corporate meetings and events, with at least five years leading a dedicated client team.
• Direct leadership of ten or more planners working inside a client's systems.
• Experience running delivery under a client statement of work and business reviews with senior client leaders.
• Portfolio scale: dozens of programs a year at different stages, including multi-day executive programs, budgets above $1 million.
• Working knowledge of every function on the team, from venue sourcing to onsite delivery.
• Resource and capacity planning to forecast workload and staffing needs.
• Executive client presence: lead a business review and present under pressure.
• People leadership that hires well and develops managers and coordinators.
• Strong command of Cvent and enterprise project tools for reliable reporting.
• Preferred CMP or CMM; experience starting up a new dedicated team and exposure to hotels/DMOs/production partners

Responsibilities

• Lead the dedicated account team, including a Senior Event Producer and multiple event staff across the program calendar.
• Serve as the daily client contact and communicate portfolio performance and risks.
• Own delivery against the statement of work, including service levels, scope, and quality.
• Run staffing across the calendar and advise on staffing changes as needs evolve.
• Lead governance with Account Management and perform regular performance reviews.
• Own account reporting including event-by-event activity and cost reporting.
• Set quality standards and audit sourcing, budgeting, and onsite delivery.
• Handle escalations with resolutions or recommendations, including onsite at flagship programs.
• Align team workflow within the client's environment and ensure data/privacy standards.
• Partner on account planning, scope management, and staffing forecasts with proactive risk management.

Skills

Leadership

Client relationship

Staffing & resourcing

Project management

Budgeting

Risk management

Executive communication

Cvent proficiency

Data reporting

Training & development

Education

CMP

CMM

Tools

Cvent

Job description

Amex GBT is seeking a Studio Operations Manager to lead a dedicated Experience Studio team for a major enterprise client. You will own resourcing, quality, and reporting across the client’s calendar of meetings and events, serving as the daily contact for event leadership.

You will manage staffing, governance, and escalate issues with strategic recommendations, ensuring flawless delivery and adherence to the client’s standards and contracts.