Senior Strategy & Operations Partner, Customer Success

Relativity

Milwaukee (WI)

Hybrid

USD 100,000 - 150,000

Full time

14 days+

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Job summary

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. The Senior Strategy & Business Operations Associate will act as a business partner across Relativity Success, turning strategy into grounded decisions and partnering with leadership to prioritize work, capacity, AI initiatives, and reporting.

You will be a credible relationship-builder and rigorous analyst, combining quantitative

Qualifications

3-5 years in strategy, business ops, consulting, or CS ops, preferably SaaS/tech.
Balance of relationship-building and analytical rigor with senior leaders.
Experience turning metrics into actionable pictures and decisions.
Ability to manage heavy workload with disciplined prioritization.

Responsibilities

Serve as a strategic thought partner to Success leadership for planning, alignment, and execution.
Collaborate with Relativity Success teams to channel on-ground intelligence into prioritization and reporting.
Support cross-team prioritization, assess dependencies, surface conflicts, and sequence decisions.
Stay close to in-flight work to reflect a complete department picture in reports.
Recommend actions with cross-team dependencies, risks, and AI-maturity signals.
Contribute to executive reporting and annual planning with current intelligence.