Senior Strategy & Operations Partner, Customer Success

Relativity; Milwaukee (WI); Hybride; USD 100 000 - 150 000; Plein temps

Résumé du poste

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. The Senior Strategy & Business Operations Associate will act as a business partner across Relativity Success, turning strategy into grounded decisions and partnering with leadership to prioritize work, capacity, AI initiatives, and reporting.

You will be a credible relationship-builder and rigorous analyst, combining quantitative

Qualifications

• 3-5 years in strategy, business ops, consulting, or CS ops, preferably SaaS/tech.
• Balance of relationship-building and analytical rigor with senior leaders.
• Experience turning metrics into actionable pictures and decisions.
• Ability to manage heavy workload with disciplined prioritization.

Responsabilités

• Serve as a strategic thought partner to Success leadership for planning, alignment, and execution.
• Collaborate with Relativity Success teams to channel on-ground intelligence into prioritization and reporting.
• Support cross-team prioritization, assess dependencies, surface conflicts, and sequence decisions.
• Stay close to in-flight work to reflect a complete department picture in reports.
• Recommend actions with cross-team dependencies, risks, and AI-maturity signals.
• Contribute to executive reporting and annual planning with current intelligence.

Connaissances

Strategy development

Relationship-building

Analytical rigor

Executive communication

Outils

Gainsight

Salesforce

Tableau

Description du poste

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. The Senior Strategy & Business Operations Associate will act as a business partner across Relativity Success, turning strategy into grounded decisions and partnering with leadership to prioritize work, capacity, AI initiatives, and reporting.

You will be a credible relationship-builder and rigorous analyst, combining quantitative